How can we help?

Filling open shifts with suggestions Find caregivers who fit an open shift, suggest and offer it to them, and put one on the schedule. Adding a shift on a calendar Add a new shift from a client's or employee's calendar and fill in the schedule editor. Sending a job offer for an open shift Offer a shift to suggested caregivers, read their answers and put one on the schedule. Moving, copying and cancelling shifts Move a shift to another day, copy shifts, cancel or restore them, and call off a caregiver. Using the schedule board See many people's shifts side by side, narrow them with filters, read the day totals and save views as bookmarks. Build schedules first, share them after Why a shift is not shown to the caregiver or client until you share it, why confirming is separate, and a weekly rhythm that uses both. Recurring schedules Set a shift to repeat every week, change the repeating pattern, and end it when care stops. Checking timesheets Use the Timesheets page to see which shifts are ready to finalise and which need attention. Finalising and unfinalising shifts Sign off checked shifts for payroll and billing, and reopen one when it needs a correction. Confirming and sharing schedules Share shifts with clients and caregivers, record their confirmations, and know what withdraws a confirmation. Reading and changing the calendar view Choose how much of a person's calendar you see, what it shows, and how to read each shift. Approving times Set the approved start and end, miles and expenses for shifts, one at a time or many at once. Reviewing red flags Find shifts with red flags, see what each flag means, and mark them reviewed so the shift can be finalised. One shift feeds payroll and billing Why the same shift is the source of both a caregiver's pay and a client's bill, and why finalising is the step that signs it off. Red flags warn, they don't block Why CareComplete lets you save a shift with a problem on it, and makes sure someone looks at the problem before the shift is paid or billed. Organising your agency with assignments Practical ways to set up assignment types and use them so each person's day starts on their own clients and caregivers. Announcements at clock-in Post a notice caregivers see when they clock in, choose who it is for, and track who has acknowledged it. Who changed what, and who viewed it Why CareComplete records every change and every look at a person's record, and where you can read that history. Assignments: who looks after whom What an assignment is, why CareComplete keeps it as a timeline, and how it shapes the lists, dashboards and boards you work from.