Switching to CareComplete

Switching systems sounds daunting. We get it.

Changing the system your agency runs on can sound daunting. So we start by learning how you work today - and only then say whether CareComplete is a good fit.

Tell us about your agency

Learn you first

We would rather not sell you CareComplete if it can't do better

Your agency already has a way of working: how shifts are filled, how hours become payroll and invoices, how you stay ready for an audit. Before we talk about moving, we learn those processes. If CareComplete can't meet or exceed them, we will tell you so.

We listen firstTime with your office, scheduling, payroll and compliance staff, on how each one works today
Your processes, mappedEach one set beside how CareComplete would do it, so you can compare them for yourself
An honest answerWhere we match, where we do better, and where we fall short - in writing
No hard sellIf it isn't a fit, we part as friends, and you keep what we learned together

What a transition looks like

A project we run with you, one step at a time

1

Learn how you work

We sit with the people who run your day and learn your processes, your rules and the reports you depend on.

2

Decide together

You see how CareComplete would handle each process. You decide whether to go on - not a sales target.

3

We put your site together

Your rate codes, pay periods, agency week, forms and compliance requirements, set up for you to review.

4

Bring your data across

Clients, caregivers, contacts and schedules imported from your current system - not keyed in again.

5

Stay in sync while you learn

Keep working in your current system. Its changes keep coming across while your office trains on CareComplete.

6

Go live when you are ready

Start a pay period in CareComplete with us beside you, and switch the old system off when you choose.

No double entry

Working in two systems at once? No thanks.

Nobody wants to enter every new client, caregiver and schedule change twice. So while you transition, your current system stays where the day's work is done, and what changes there comes across to CareComplete.

We tailor an import to your current platform: its exports, your fields, your codes. Map them once, and each import after brings only what has changed.

Your current systemWhere the office keeps working
Your importMapped to your fields and codes
CareCompleteReady for training and go-live

Import it yourself

Export from your current system and import into CareComplete as often as you like. The mapping is already done.

Or let us do it

Send us your exports on a schedule we agree, and we keep CareComplete up to date for you.

Questions

What agencies ask about switching

Then we will say so. We learn your processes before we recommend anything, and if CareComplete can't meet or exceed how you work today, we would rather not sell it to you.

No. While you transition, you keep working in your current system, and its changes are imported into CareComplete - by you, with an import tailored to your platform, or by us.

Your clients, caregivers and their contacts, and the schedules you work from. We agree the full list with you once we know what your current system holds and what you rely on.

It depends on your agency, which is why we learn it first. Once we have, we give you a plan with dates, and because your data stays in sync along the way, you go live when your office is ready - not on a deadline.

We do, from what we learned about your agency: your rate codes, pay periods, forms and compliance requirements. You review it and tell us what to change before anyone is trained on it.

Let us learn your agency

Tell us a little about your agency and the system you use today. We will start by listening.

Start the conversation