Launching 2027 Demos from Q1 2027, with early adopter pricing Sign up

Home care software that shows its work

Compliance rules you can read, dashboards where every number opens the work behind it, and a plan of care that stays current - for agencies that answer to auditors.

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The CareComplete dashboard: replies to resolve, compliance past due, open schedules, time off and home visits

Why CareComplete

Shown, not promised

Every home care platform promises compliance and visibility. CareComplete shows you how it works, screen by screen.

Rules you can readWho it applies to, when it is due, what satisfies it
Every number opensThe work behind each count, filtered
A living plan of careRevised, re-signed, every version kept
Who viewed whatEvery read of a record, recorded

Who it is for

Built for everyone in the agency

The owner, the office, compliance and the caregivers in the field each get a CareComplete that fits their day.

Know how the agency is doing this week, not last month

Clients, schedules and hours per care manager, overtime as the week goes, and what is still waiting on someone - with payroll and billing that agree because they come from the same shifts.

Fill shifts faster, with fewer calls

One board for the week, suggestions for open shifts, job offers caregivers accept from their phone, and every person's calendar a click away.

See every gap before an auditor does

Requirements written as rules you can read, every person checked against them each night, audit files built from the same rules, and a history of who changed and who viewed each record.

Everything for the shift, on their phone

Clock in and out, see upcoming shifts, read the office's announcements and reply to messages - with nothing to install.

Features

Everything your agency runs on

Compliance Forms Key indicators Usability Scheduling Caregiver portal Payroll and billing Communications Intake
A compliance requirement's rules: who it applies to, when it is first due, and what satisfies it

Write each requirement the way you would explain it - who it applies to, when it is due, what satisfies it - and CareComplete measures every client and caregiver against it.

More about compliance
  • Rules in plain English: applies to, first due, satisfied by
  • Several rules on one requirement, with the most generous due date winning
  • A compliance tab on every person, worst item first
  • Audit files built from your rules, delivered as one PDF
  • Who viewed a record, not just who changed it
The form builder: a plan of care's client section, filled from the client's record

Build your agency's own forms, then keep each client's plan of care as one living document - revised, re-signed and acknowledged as their needs change.

More about forms
  • A form builder with your sections, your questions and your letterhead
  • One living plan of care per client, with every version kept
  • Answers filled in from the client's record when the form is started
  • Signers in order, in person on a device or by an emailed link
  • Enforceable signatures: consent, a typed name, offline answers checked
Dashboard tiles: schedules not confirmed or not shared, weekly statistics per care manager, schedules by status and reminders

Every tile and chip is a count that opens exactly the work behind it - missed clocks, shifts not finalised, schedules nobody has confirmed.

More about key indicators
  • A dashboard each person arranges for their own day
  • Open shifts, missed clocks and shifts not yet finalised
  • Schedules not confirmed or not shared, for today and the days ahead
  • Weekly statistics per care manager: clients, schedules and hours
  • Overtime and windshield time for the week so far
The schedule board's week, one row per client, with each day's visits, hours, open, unbilled, unpaid and travel totals

Every list works the same way - saved views, columns, filter chips and grouping - so the office learns CareComplete once.

More about usability
  • Saved views, columns and filters on every list
  • A schedule board grouped by care manager, with each day's totals
  • Each person's calendar in its own tab, with suggestions for open shifts
  • The same Save and Undo on every editor

In the field

On a phone or tablet, signal or not

CareComplete fits the screen it is opened on, so caregivers work from their phone and care managers take a tablet into the client's home. When the connection drops, the work carries on and is sent when it comes back.

Phones and tabletsEvery page fits the screen, with nothing to install
Schedules offlineUpcoming visits kept on the device, so they open with no signal
Clocks that waitClock-ins, breaks and miles taken offline are sent when the device reconnects
Signatures offlineForms filled and signed in the home, checked against their answers when they reach the office

Made for Washington agencies

Built around the rules you work under

CareComplete handles the details a national platform leaves to a spreadsheet.

  • Caregivers confirm their L&I rest breaks at clock-out, kept with the shift
  • Office announcements acknowledged at clock-in, so you know who has read them
  • Credential deadlines counted from each caregiver's hire or rehire date, as your rules say
  • Overtime and payroll on your agency's own week, and windshield time between visits

And everything around it

The rest of the day, covered

Scheduling

Calendars, the schedule board and shift suggestions, with confirmations and sharing built in.

Caregiver portal

Clock in and out, see upcoming shifts, read announcements and reply to messages - on a phone or tablet, with or without a signal.

Payroll and billing

Payroll and billing generated from the same finalised shifts, with overtime and payer terms applied.

Communications

Message threads with caregivers, job offers for open shifts, and templates for what you send often.

Intake

Look up the caller, record who the call is about, and carry the inquiry through to an admitted client.

Launching 2027

Be one of the first agencies on CareComplete

CareComplete is released in 2027. We are booking demos for the first quarter of 2027, each one shown with your own agency's day in mind.

Sign up for a demo
Demos from Q1 2027January to March, at a time that suits your office
Early adopter pricingA discount for agencies that sign up for a demo now

Getting started

Switching is a project we run with you

1

We learn you first

Your processes, before we say whether CareComplete fits.

2

We set it up your way

Your rate codes, pay periods, forms and requirements.

3

No double entry

Your current system's changes imported while the office learns.

4

Go live

Start a pay period in CareComplete with us beside you.

What a transition looks like

Help centre

Answers when you need them

Search guides on every part of CareComplete. Customers sign in to read the rest.

FAQ

Questions agencies ask

CareComplete is released in 2027, and demos run from the first quarter of 2027. Agencies that sign up for a demo now are offered early adopter pricing. Sign up for a demo.

No. The caregiver portal runs in the phone's browser and can be added to the home screen.

The work carries on. Upcoming visits are kept on the device, clock-ins, breaks and miles are queued and sent when the connection returns, and forms can be filled and signed offline. A signed form is checked against its answers when it reaches the office.

Yes. Both are generated from the same finalised timesheets, so what you pay and what you bill always agree.

Access is set by role, every view and change is recorded, and sensitive details are masked in history. Read more about security.

Yes. Each requirement is a set of rules written in plain English - who it applies to, when it is first due, and what satisfies it - so anyone in the office can see exactly why a person is due.

In the help centre, which anyone can search. Guides for customers open once they sign in with their CareComplete account.

Ready to run your agency from one place?

See your own compliance rules, dashboard and plan of care in CareComplete, set up with your agency's day in mind.

Demos from Q1 2027, with early adopter pricing.

Sign up for a demo