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Guides for using CareComplete. Search for what you need, or browse by topic.
14 articles match “clock-in”
Announcements at clock-in
Post a notice caregivers see when they clock in, choose who it is for, and track who has acknowledged it.
Scheduled, clocked and approved times
Why CareComplete keeps what was planned, what the caregiver clocked and what the office approved as separate times, and when a clock is trusted on its own.
Working without a signal
Why the caregiver portal keeps working in homes with no connection, what it holds on the phone, and what the office sees afterwards.
Checking timesheets
Use the Timesheets page to see which shifts are ready to finalise and which need attention.
Approving times
Set the approved start and end, miles and expenses for shifts, one at a time or many at once.
What caregivers see in the portal
How your messages, job offers and announcements look to a caregiver on their phone.
Contacts and assignments
Record the people around a client or employee, and set who is assigned to them over time.
Reading and changing the calendar view
Choose how much of a person's calendar you see, what it shows, and how to read each shift.
Adding a shift on a calendar
Add a new shift from a client's or employee's calendar and fill in the schedule editor.
Confirming and sharing schedules
Share shifts with clients and caregivers, record their confirmations, and know what withdraws a confirmation.
Build schedules first, share them after
Why a shift is not shown to the caregiver or client until you share it, why confirming is separate, and a weekly rhythm that uses both.
One shift feeds payroll and billing
Why the same shift is the source of both a caregiver's pay and a client's bill, and why finalising is the step that signs it off.
Your dashboard
Choose which dashboards show on Home, whose caseload they count, and look back at how things stood on an earlier day.
Recurring schedules
Set a shift to repeat every week, change the repeating pattern, and end it when care stops.