What caregivers see in the portal
How your messages, job offers and announcements look to a caregiver on their phone.
Caregivers read everything the office sends in the portal on their phone. Knowing what they see helps you answer their questions.
Messages
The portal opens on Messages: the caregiver's one conversation with your office, laid out like a phone's texting app. Your messages show who wrote them and when. A New messages line marks where they stopped reading. Opening the page is what shows as Read on your side.
They write back in the box at the foot. If you sent reply options, they appear as buttons under your message, and the one they tap is sent as their answer.
With no connection, the portal shows their messages as the phone last saw them. Anything they write is kept on the phone and sent once they are back online.
Job offers
An offer appears in the conversation as a Shift offer with the day, times and region, and Accept, Decline and Maybe buttons under it. A request asking whether they are free is headed Are you available? and offers Available, Not available and Maybe. They can change their answer until the shift starts. After that, or if the shift is cancelled, the buttons are replaced by their last answer and the reason it closed.
portal-messagesPortal on a phone-sized screen. Office message "Hi Dana, are you free next week?" then a Shift offer card for Tue 9:00 AM - 1:00 PM with Accept, Decline and Maybe buttons, then the write box at the foot.Notifications
The Messages page offers Get a notification when your office writes, with Turn on and Not now. On an iPhone it first explains how to add the portal to the home screen. Whether this worked shows on your side as the person's notifications being on, off or failing.
Announcements at clock-in
When a caregiver clocks in to a shift an announcement applies to, Messages from the office opens, one announcement at a time, those to acknowledge first.
- For an announcement they must acknowledge, they tap I have read and understand. Until they do, the shift's tasks, breaks and miles wait. Clocking out is never held back.
- An informational announcement is closed with Next or Close.
If there is no connection, the acknowledgement cannot be recorded. They can select Continue for now and are asked again once connected. Until then, you see them under Still to acknowledge.
portal-announcementPortal dialog "Messages from the office", 1 of 2: title "Icy steps at the Pine Street home", the message text, an info note asking them to confirm, and the "I have read and understand" button.The visit's Messages button lists that shift's announcements and every one they have acknowledged, so they can read them again.