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Guides for using CareComplete. Search for what you need, or browse by topic.
11 articles match “portal”
What caregivers see in the portal
How your messages, job offers and announcements look to a caregiver on their phone.
Working without a signal
Why the caregiver portal keeps working in homes with no connection, what it holds on the phone, and what the office sees afterwards.
Build schedules first, share them after
Why a shift is not shown to the caregiver or client until you share it, why confirming is separate, and a weekly rhythm that uses both.
Messaging a caregiver
Write to a caregiver, see when they have read it, and mark their replies as dealt with.
Who changed what, and who viewed it
Why CareComplete records every change and every look at a person's record, and where you can read that history.
Confirming and sharing schedules
Share shifts with clients and caregivers, record their confirmations, and know what withdraws a confirmation.
Sending a job offer for an open shift
Offer a shift to suggested caregivers, read their answers and put one on the schedule.
Announcements at clock-in
Post a notice caregivers see when they clock in, choose who it is for, and track who has acknowledged it.
Filling open shifts with suggestions
Find caregivers who fit an open shift, suggest and offer it to them, and put one on the schedule.
Assignments: who looks after whom
What an assignment is, why CareComplete keeps it as a timeline, and how it shapes the lists, dashboards and boards you work from.
Filing, stamps and document workflows
Why documents pass through an inbox before they are filed, how stamps record each step a document goes through, and ways to divide the work.