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Working the Inquiries list Find the inquiries that need you, follow them up, and keep status, reminders and close reasons up to date. Assignments: who looks after whom What an assignment is, why CareComplete keeps it as a timeline, and how it shapes the lists, dashboards and boards you work from. Adding a shift on a calendar Add a new shift from a client's or employee's calendar and fill in the schedule editor. Messaging a caregiver Write to a caregiver, see when they have read it, and mark their replies as dealt with. Turning an inquiry into a client Make a client from an inquiry, checking who they already are and which callers become their contacts. Organising your agency with assignments Practical ways to set up assignment types and use them so each person's day starts on their own clients and caregivers. Using the schedule board See many people's shifts side by side, narrow them with filters, read the day totals and save views as bookmarks.