Help centre
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Guides for using CareComplete. Search for what you need, or browse by topic.
6 articles match “messages”
What caregivers see in the portal
How your messages, job offers and announcements look to a caregiver on their phone.
Message templates
Save messages you send often, and fill them in for one person with a click.
Messaging a caregiver
Write to a caregiver, see when they have read it, and mark their replies as dealt with.
Sending a job offer for an open shift
Offer a shift to suggested caregivers, read their answers and put one on the schedule.
Finding your way around
Learn the sidebar menu, the person search and the add menu in the header, so you can get to any screen quickly.
Working without a signal
Why the caregiver portal keeps working in homes with no connection, what it holds on the phone, and what the office sees afterwards.