Terms of use

Last updated November 10, 2026.

These terms apply to everyone who signs in to CareComplete or its apps: agency office staff, caregivers, and clients and family members invited to the client portal. Your agency's agreement with us, and your agency's own policies, also apply to you; where they say more, they govern. By signing in you agree to these terms and the Privacy policy.

Who may use CareComplete

You must be 18 or older and have an account your agency gave you or invited you to. Your access ends when your agency ends it - for example when you leave the agency, or when it removes a family member's portal access.

Your account

• One account per person. Never share your password or let anyone sign in as you; what is done in your account is recorded as yours.
• We will never ask for your password - not by email, text or phone.
• Keep the phone you use CareComplete on locked with a PIN, fingerprint or face, and keep its software up to date.
• Tell your agency at once if your phone is lost or you think someone else has used your account.

Information about clients

• Look only at what you need for your work, and share it only as your agency allows.
• Do not copy client information out of CareComplete - screenshots, photos, personal notes or messages in other apps - unless your agency tells you to.
• Every view and change is recorded and your agency can review it.

Time, location and visit records

• Clock in and out yourself, at the time and place the visit happens, and record what really happened.
• Never clock for someone else, change your phone's location, or use an app that fakes it. The caregiver app treats a faked location as no location and sends the clock to your office.
• When you type a time, answer a question or give a reason, say what is true. Your agency pays and bills from these records, and they may be sent to a state or payer.

Not for emergencies or medical advice

Messages in CareComplete are not watched around the clock. In an emergency, call 911. CareComplete does not give medical advice; questions about a client's care go to the agency or the client's health care provider.

Text messages

If you agree to texts, you may receive sign-in codes and messages from your agency. Reply STOP to stop them and HELP for help. Message and data rates may apply.

Using the service

Do not try to reach information your role does not give you, test or disrupt CareComplete's security, copy or reverse-engineer the software, use automated tools against it, or use it for anything unlawful. Your agency may end your access at any time, and so may we if these terms are broken. The software and its content belong to us; your agency's records belong to your agency.

The service

We work to keep CareComplete available and accurate, but it can be interrupted, and your agency remains responsible for reviewing its own schedules, time, payroll and billing. CareComplete is provided as part of your agency's subscription; its warranties and limits of liability are in that agreement. To the extent the law allows, we are not liable to individual users for indirect or consequential losses from using CareComplete.

Changes

When these terms change, the date above changes with it, and we tell agencies before a change that matters takes effect. Using CareComplete after that means you accept the new terms.

Contact us

Questions about these terms, or a request about your information: support@carecomplete.net.