Portal: Troubleshooting
A very small number of devices have trouble updating the portal when a new version is released. The CareComplete portal is a Progressive Web App (PWA). When a new version is released, the app tries to help you out by removing itself, but some devices get stuck in this process and need some help completing.
In this post we will walk you through the steps to uninstall the app on iOS and Android.
Uninstall the portal from iOS
Long-press the icon for the portal from your iPhone or iPad.
Tap "Delete Bookmark" to instantly remove the app from your Apple device.
Navigate to CareComplete
Sign In
Go to the Portal
Uninstall the portal from Android
Depending on your version, the exact steps may vary.
Long-press the icon for the portal on your Android Home Screen and tap on "App Info".
On the next screen, tap "Uninstall" to remove the app. You'll be prompted to confirm that choice.
Navigate to CareComplete
Sign In
Go to the Portal
Additional steps to try
If the above steps do not resolve the issue, try clearing your browsers cache. The following links provide instructions for your system.